Straight answers before the call.

Yes. We define the company voice, service area, coverage windows, intake questions, and escalation rules together. Your EA can handle routine customer calls, texts, callbacks, scheduling requests, and status updates while true emergencies still reach the right person.

Yes. Scheduling and dispatch are often the first operating lane we scope for plumbing and home-service companies. Your EA works inside the current field-service tool, keeps the board updated, communicates changes, and escalates crew or capacity decisions based on agreed rules.

Yes. We start in the tools you already use. Early Bird assistants work across common field-service, calendar, communication, CRM, and accounting platforms. The Operations Associate supports documentation, feedback, and handoffs as the relationship develops.

Early Bird pairs one dedicated, full-time executive assistant with an Operations Associate. The EA owns agreed daily work, communication, and follow-through. The Operations Associate supports the client and assistant, gathers feedback, and can draw on experienced assistants when specialist input helps.

The flat rate includes your dedicated executive assistant, Operations Associate support, weekly working reviews, ongoing documentation, recruiting, payroll, and HR support. Early Bird handles the employment administration behind the relationship.

Most clients can complete scope, matching, and launch in about a week. The first weeks are designed to build context, document the current workflow, and hand off responsibilities without disrupting the business.

A US admin hire often lands between $45,000 and $70,000 all in, before the owner counts recruiting time, payroll, and overhead. Early Bird is a flat $2,750 a month and includes the dedicated EA, Operations Associate, recruiting, payroll, and HR support.

Your EA is matched around the trade, tools, communication style, service area, and coverage windows that matter. They build context through a structured launch and a weekly operating rhythm, not a loose queue of one-off tasks.

The goal is a durable partnership, but fit matters. Early Bird works through performance issues and can rematch when the partnership is not working. Final rematch terms will be confirmed in your service agreement.

The AI stays behind the scenes. It can prepare drafts, summarize information, enrich data, surface deadlines, and run repeatable workflow steps. Your EA remains the interface and keeps judgment, review, and accountability.

Early Bird scopes access around the work and uses dedicated, controlled workspaces and documented processes. Specific security requirements should be discussed during the fit call so the operating model can match your tools and obligations.